Shipping & Return Policies

Please note: Due to COVID-19, our shipping provider is experiencing delays. 

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method                                 Estimated Delivery Time           Shipment Cost

USPS Standard- Orders under $50          4-8 business days                    $6.00

USPS Standard- Orders over $50            4-8 business days                    FREE

USPS Priority                                         2-4 business days                   $10.00

Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Shipment to P.O. Boxes or APO/FPO Addresses

The Atlanta Hemp Depot ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

 

Customs, Duties and Taxes

The Atlanta Hemp Depot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Lost & Damaged Shipments

The Atlanta Hemp Depot is not liable for any products damaged or lost during shipping.

Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return Policy

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

 

Please email customerservice@atlhempdepot.com if there are any issues with the product you received and we are more than happy to speak with you. If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.

If you have any questions about whether your product is eligible for Returns, please feel free to call us.

 

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**

Returns Process

  1. Email us at customerservice@atlhempdepot.com ASAP to notify us that you will be returning your unopened AHD product within the 7 day time limit and to request the Return Shipping Address.

  2. Notify us via email once you have shipped the return.

  3. Once we receive your package and can confirm its condition, we will then issue a refund for the unopened product less a 20% restocking fee, and email you a confirmation. Please allow 7-10 days for your refund to post to your account.

* If you have any questions regarding our return policy please email us at

customerservice @atlhempdepot.com.

We will only accept returns and refunds from purchases made on www.atlhempdepot.com